Even during the emergency call, control centre staff can receive live images from the scene - simply via the smartphone of the person making the call. A link via text message is all it takes, no app is required.
The advantage: staff can immediately see what is happening and can therefore provide much more precise first aid instructions. This is particularly helpful in situations without an exact address - for example on country roads, hiking trails or in places that are difficult to find. The location is automatically transmitted so that rescue teams can be dispatched quickly and accurately.
Technology that creates proximity
Emergency Eye brings the control centre to the patient virtually before the ambulance arrives. This gives those affected immediate support: uncertainties are reduced, fears are allayed and targeted measures are initiated before the paramedics arrive.
An integrated chat function with automatic translation makes the system even more valuable. It enables communication despite language barriers or if someone can only hear or speak to a limited extent. This makes assistance barrier-free and even more human - technology does not replace empathy, it reinforces it.
Security and relief for the system
Data protection is the top priority: all data is processed in compliance with the GDPR and its use is voluntary. Image data remains exclusively in the Emergency Eye system; only metadata and chat histories are stored temporarily.
The technology is also a benefit for the rescue system itself. Around 250 employees in the control centres handle up to 4,500 calls every day, and over 588,000 transports were carried out in 2024. With Emergency Eye, resources can be better deployed in future and rescue journeys can be controlled in a targeted manner. This will reduce the workload in a complex system and ensure that help arrives where it is most urgently needed.
#It's already genial when modern technology helps to save lives.
